Saturday, November 15, 2008 

The Transcriptionist

Here's a cool story for you. As part injury lawyer Fort Worth my coaching program, all of the coaching calls and all of my one-on-one calls and all of my seminars are transcribed and put online in the download area for my students to read, because while having the audio files is awesome to hear, some people are visually oriented, and so having something to read along with the audio, is even more awesome.

Therefore, I have a transcriptionist. I hired her about two years ago. Her name is Carol. Some of my students got to meet her when we were in Portland a year ago for our quarterly meeting.

I've had transcriptionists in the past. The previous transcriptionist I had was pretty good. She got the work done in a timely manner and she was accurate enough for our purposes, but when I first started talking to Carol and realized that not only was she transcribing these calls, but she was actually hearing and understanding and retaining the things I was teaching, I realized I had hired yet another phenomenal employee to add to my other phenomenal employees. (Kim, I'm talking about you here!)

I'll admit that it was a little scary when Carol and I first met in person because I'd begin telling her a story and she'd already know the ending (stories from my childhood even) or I'd begin to explain a concept of persuasion or my teaching, and she'd say, "Yeah, I remember that from the Cancun seminar." Here was this person I had never met, never really talked to, and she knew an outrageous amount about me and my work.

So here's the story: Carol has another job as an independent contractor for a company out of Washington, DC. (This is okay as long as she keeps remembering MaxPersuasion is her number one priority!) J They have an agreement Carol does work for them and every two weeks they pay her for that work. Problem is, they've had some cash flow problems and are now three weeks behind, almost four, with no indication of when that money is going to come through.

Carol is not used to this kind of B.S. because when she requests a paycheck from us, Kim sends one out that very day.

So Carol sent me a copy of an e-mail she sent to the boss at the other company, a woman she had never had direct contact with, and the e-mail just blew me away. I mean, this girl used embedded commands, criteria, rapport -- just about everything I would have done. My favorite line out of the whole thing was (and I've asked her for permission to reprint this): "It's time to pay me now what you owe me so that you can continue to appreciate my hard work and make good on your end of the agreement."

Okay, so it's not as subtle as some of my more advanced students, and she realizes this, but I'm proud of her and excited that this part time job has resulted in some really amazing skills for her that she might not have otherwise had access to.

Kenrick Cleveland teaches techniques to sell to affluent Massachusetts truck accident attorneys using www.maxpersuasion.com">persuasion strategies. He runs unique public and private seminars and offers home study courses, audio/visual learning tools, and coaching programs in persuasion techniques. Find more free articles at www.MAXpersuasion.com/blogwww.MAXpersuasion.com/blog Be sure to sign up for his free report entitled "Yes! Persuasion."

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